Support
Support and maintenance
When the phones stop, business often stops too. With a maintenance contract you know when I respond – and your system stays up to date and secure.
Maintenance plans
| Basic | Mid | Premium | |
|---|---|---|---|
| Service hours | Mon–Fri, 08:00–17:00 CET | Mon–Fri, 08:00–17:00 CET | 7 days, 24 hours |
| Response | next business day | 4 hours | 4 hours |
| Billing | time and materials | flat fee* | flat fee* |
| Updates | time and materials | time and materials | 2 updates per year included |
* Work on firewall, network or with the carrier is billed on a time-and-materials basis. I will quote after a short review of your system.
Remote support
Many faults can be fixed without a site visit. For ad-hoc sessions I use TeamViewer QuickSupport; for maintenance clients I can set up a permanent, secured access on request.
- Download and start QuickSupport (no installation needed).
- Call me and tell me the ID and password shown.
- You see everything I do and can end the session at any time.
The link leads to the TeamViewer website.
Report a fault
Maintenance clients use the agreed fault hotline. Everyone else can reach me via:
- Phone: +49 2541 9567685
- Email: info@itk-schmidt.de
- Contact form
Please tell me briefly: site, affected devices, since when, and what you have already tried.
Your system works, but you lack a reliable partner?
I also take existing Mitel systems into maintenance.