MiVoice Business
The core platform for businesses: virtual or on hardware (e.g. SMB controller, EX controller), standalone or clustered across sites.
Phone systems
Mitel communications for businesses
From five extensions to several thousand users across many sites: I design, build and document your communication system – with network and security in mind from day one.
Services
MiCollab & mobile working
Softphone, presence, chat, voicemail and conferencing on PC and mobile – including integration with Microsoft Teams.
MiVoice Border Gateway
Secure connection of home offices, branch offices and SIP trunks via the DMZ – clustered for redundancy if required.
Network & firewall
VLANs, QoS, ports and firewall rules matched to the system. Your IT provider receives a ready-made firewall matrix.
Migration
Replacing older systems (including Siemens/Hicom and other vendors) during live operation. Existing two-wire cabling can often be reused.
Devices & DECT
Desk and conference phones, DECT and IP-DECT with site surveys, analogue gateways for fax, door intercoms and legacy devices.
How a project works
Analysis & design
Existing setup, requirements, network and firewall – recorded in a requirements and functional specification.
Preparation
Network changes, coordination with carrier and IT, pre-configuration of the system.
Installation
Set-up, configuration and integration into your IT – usually within a few days, depending on scope.
Testing & acceptance
Joint testing, acceptance report and handover of the complete documentation.
Operation
Ongoing support under a maintenance contract – remotely or on site.
Documentation as a service
A system is only as good as its documentation. Every project includes:
- System documentation covering all components and networks
- Functional specification and acceptance report
- Cross-connect plan
- Firewall matrix for the IT department
- Credentials handed over separately and encrypted
For Mitel partners I also produce these documents as a service – with your logo and in German, English, French, Spanish and other languages.
Training
For six years I have been training Mitel partners and engineers, among others for ComBridge AG in Switzerland. Topics include:
- Commissioning MiVoice Business (SMB and EX controller, virtual)
- MiCollab and MiVoice Border Gateway
- Analogue gateways and terminal adapters
- Administration for your IT staff
On site or online, in German or English.
Frequently asked questions
When is a new phone system worth it?
When vendor support ends, spare parts become scarce, maintenance gets expensive, or you need mobile working, home office and Teams integration. I review your setup and tell you honestly whether an upgrade is enough.
Can I keep my existing phones and cabling?
Often, yes. Analogue phones, fax machines and door intercoms can be connected via analogue gateways; the two-wire cabling stays.
Do you support systems you did not install?
Yes. After an initial review I also take over maintenance of Mitel systems installed by others.
Do you work outside Germany?
Yes. I have delivered projects in many countries. Much is done remotely; for installation and acceptance I come on site.
Which company sizes do you serve?
I add the most value for organisations with around 50 or more employees, several sites or special requirements such as hotels. Smaller systems are welcome when the fit is right.